Privacy Policy

Introduction

Decision Science, Inc. ("DSI," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services
• Submit documents or forms
• Contact us via email or phone
• Use our member or provider portals

This information may include: name, email address, phone number, mailing address, date of birth, Social Security number, health information, and other information necessary to administer benefit plans.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

How We Use Your Information

We use the information we collect to:

• Administer benefit plans and process claims
• Provide customer service and support
• Process transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to inquiries and provide requested information
• Comply with legal obligations and HIPAA requirements
• Improve our website and services
• Detect and prevent fraud or security issues

HIPAA Compliance

As a health benefit administrator, DSI is committed to full compliance with the Health Insurance Portability and Accountability Act (HIPAA). We maintain strict safeguards to protect your Protected Health Information (PHI) and follow all HIPAA Privacy and Security Rules.

We will only use and disclose your PHI as permitted by HIPAA regulations and as outlined in our Notice of Privacy Practices.

Disclosure of Your Information

We may share your information in the following situations:

• Service Providers: With third-party service providers who perform services on our behalf
• Healthcare Providers: With healthcare providers for treatment, payment, and operations
• Legal Requirements: When required by law or to protect our rights
• Business Partners: With insurance carriers and other benefit plan administrators as necessary
• With Your Consent: When you have given us explicit permission

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

Our security measures include:

• Secure, encrypted connections (SSL/TLS)
• Regular security audits and updates
• Access controls and authentication requirements
• Employee training on privacy and security
• Secure data storage and backup systems

Your Privacy Rights

You have the right to:

• Access and receive a copy of your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Object to or restrict certain processing of your information
• Receive an accounting of disclosures (under HIPAA)
• File a complaint with us or regulatory authorities

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: